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Warning!!!! Do NOT use allcarpets. Bedroom carpet was spot cleaned the technician caused further staining and damaged carpet fibers. Insurance company confirmed carpet was damaged beyond repair due to the process allcarpets used. Today I spoke with allcarpets who told me I went against company policy by getting insurance involved thus makes my contract with them null and void! they hung up on me! Allcarpets will damage your carpets and offer no customer service. My carpet needs to be replaced from wall to wall. Having paid $120 to get it cleaned!