Alpha Car Hire is one of the fastest growing independent car rental companies on the East Coast of Australia.
Alpha Car Hire is conveniently located and services Brisbane Airport and suburbs, Gold Coast, Sunshine Coast and Melbourne Airport. Our array of NEW vehicles consist of small economy cars, family sedans, luxury SUVs, 8 seater vans, as well as utes and trucks. Alpha Car Hire services all airports 24hrs or you can choose FREE delivery to your hotel.
Let Alpha Car Hire hand you the keys to your perfect driving holiday!
- New Cars from $31 per day
- Great Service
- Free Delivery
- Free Airport Transfers
- Guarantee To Beat Competitors ...read more
Left a car for 10 days and when came back found thank something heavy fell on the bonnet on my car. After spending 4 days trying to catch somebody from the management team was told by the staff that damage to my car was pre-existing (hah?) and their carpark very secure and nothing can happen to a car.
Again, before booking I would recommend you look for “Alpha Airport Parking” review (which is reincarnation of another company by itself) and video from Current Affairs. Also check google street view to see all this cars parked everywhere (you can see paper with details on their dashboards) or simply drive around the block by yourself and decide if you want your car left on a street like others.
If I could, I would give this business zero stars. Similar to some of the other reviews below, I parked my car here and returned to noticeable damage to the bumper. When I queried after returning home, no one is yet to return my calls. A common response from them "the manager is busy at the moment, I'll have them return your call". Two weeks later and after I've left several messages for a returned call, I am still waiting. Extremely poor customer service and no sign of an apology or accountability. Appalling and disgraceful. They may be cheap, but they certainly don't take good care of your car. Avoid and pay more if you want to return to an unscratched and undamaged car.
My car was damaged with multiple scratches and after paying a premium to have it parked undercover It was left outside, I picked it up yesterday covered in hardened bird poo which has effected the duco.
I contacted Alpha and the staff were completely disinterested and referred me to the claims office, upon contacting them I was told I couldn't claim for any damage.
If you value your vehicle I wouldn't park at Alpha, I wish now I 'd researched prior to using them.
This was our second time using Alpha and only did so as they were cheaper. We booked for 7 days online and had no problems checking in.
On arrival we called after we had collected our luggage. The staff who answered the phone was extremely rude and told me the last bus for the day was on its way and I better make it - you have 10 minutes were staff words.
So I quickly ran with a 14 month old baby and my husband and a trolley full of luggage to the bus stop.
When the bus arrived my husband asked the driver why there are no busses after 11pm and what were we meant to do if we missed the bus. The driver went on to explain that driver was only new and wasn't sure but pretty sure that it was because Melbourne airport were doing road works and it applied to everyread more
Used these guys for 14 day stint after a friend recommended-big mistake! Planned pickup was 10.30pm but our plane was delayed until 11.30pm. Rang them up and was told that no shuttle buses after 11pm. Had to fork out $20 for cab. Rang next day to complain but staff on the phone was not interested. I will use others next time- they have 24 hr shuttle service.