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I had this company come out this morning to clean 2 sofas. The cleaner the young boy was using was very old and I noticed that the cushions looked very wet. He told me they would dry quickly. Once he left and I moved the sofas I was shocked to find that the floor was flooded with water obviously from the machine. I called the company and they then got the young boy to call me back to apologise. I told him that I wanted the owner or somebody from the office to call me for my feedback. I tried calling the office, leaving texts and even sending a couple of emails with pictures of the soaking floors. I eventually used a different phone and the owner called me back probably thinking it was new business. His response was that there was something wrong with me to complain so many times, he offered no resolution but for me to contact Dept of Fair Trading. I have taken his advice.
I wish I had seen these reviews before I booked these guys! When I called to make a booking it went straight to voicemail after which a receptionist called from a mobile number to make the booking and quoted around $70. The first booking was cancelled (technician running late) and I had to make a second booking. The technician was very fast (cleaning 3 seater sofa and armchair took under 30mins) but it ended up costing $110. The following day once the couch was dry I called to complain that there were streak marks covering the couch (caused by using too much water and not cleaning it properly) and asked for a refund. The receptionist, who initially didn't answer my calls, was now very rude and said I should have paid $150 for the job I had done. She then asked me to send a copy of my receipt to the mobile and she would talk to the technician and her boss. I also sent photos of the damage caused. No answer or refund was given. I then asked Fair Traderead more
Absolute rip off!!! Quoted $45 to do a tiny 1 bedroom apartment. Literally only 1 mark on the carpet needed attending to. Arrived to quote me $85 for an absolute basic steam clean without removing the stain (which was only baking soda). Ended up letting them do it as I had wasted enough time. Didn't remove the stain even after saying they did, scratched all the skirting boards resulting in my losing part of my bond. All I got in response was oh well too late now. The apartment stunk for days after. I don't get how as the carpets were extremely clean even before these guys showed up. Stay far away!
I've used Amazing twice. I think their carpet cleaning is ok, but on the second job we had a problem. There was a new mark on the stairwell - it's so obvious, it was the first thing I noticed when I got home so I'm positive it couldn't have been there before. I rang Amazing and they said they would look in to it. No response. Every time I tried to call my call went immediately to voicemail until I blocked my number then I got through immediatly. Coincidence? Bottom line - they refuse to recitify the situation. Beware Amazing - terrible customer service if anything goes wrong. Look at the ratio of poor to very good reviews above. I wish I'd seen this before and consider if you want to take this chance with your carpets.