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We used this company for interstate travel from the North to the South of Tasmania. They were not the cheapest quote however the quote person was very personable and the company was Tasmanian based, so we went with them. On the North side, things were very efficient and moved quickly without any issues. However on arrival to the other side there were issues. To start with, we gave the company instructions on where to arrive and what the access was like. We were not based there so it was hard to give a completely accurate picture. So when the guy asked if a 32 tonne truck could fit, we said maybe but we were not 100% sure. The company was based in the area and would know best. He said it wouldnt be an issue. However it was an issue, there was a lowish hanging tree and he said it'd cost $500 extra to be able to deliver. I ended up taking him down to just over $300. Bring the cost to nearly $3000. As the removalist men on the day said, a quote is a quote,read more
Used this company and will never use it again.
This company is not honest and provided me multiple different quotes, each with different hourly rates. The whole process was not transparent with lots hidden cost. I quoted them over the phone first time with hourly rate 255 and no one mentioned to me about the charge is from depot to depot. Over the phone, they talked to me the move will require around 1 hour. Then the next day, they provided me a different quote (240 per hour) with depot to depot vi email. On the move day, the actual move only took around 50 minutes and they changed me for 1.45 hours. They said the charge is from depot to depot. Then I read the email and realized it did say depot to depot in the email. I thought I got a quote over the phone and the charge will be for a hour (not depot to depot). That is why I didn't bother the email.read more