1990s - The practice was designed to be an extension of the regular practice consulting hours with all hospitalised patients being returned to the regular practice during the day.
2000s - In the year 2000 a new hospital was built on the Southside at Underwood. This hospital was built in conjunction with Veterinary Specialist Services - a referral practice of specialist veterinarians in the fields of medicine and surgery. The synergy of the two practices was strong and the added advantage was that animals too sick to move or who required the intervention of a specialist surgeon or physician could stay on site with 24 hour care. The original shareholders sold the Emergency Practice to a private company in 2005.
In private hands the hospital continues to have the same aims and goals - to provide the best care for our animal patients in a state of the art facility. In addition, in 2008, Animal Emergency Service extended its services to the Gold Coast, opening a brand new practice in Carrara.
Both practices continue to provide relief for veterinarians who can switch their phones off and refer patients who require round the clock care to our hospital knowing they will be looked after to the highest standard available. Pet owners can also feel more comfortable taking their pets home after illness knowing that help is available around the clock should they ...read more
Be prepared for the ridiculously inflated prices!!!! Just because it’s after hours shouldn’t mean you charge 6 times the price.
Took my cat in to AES at Underwood with a damaged tail which had gone unnoticed for a couple of days and not bothering the cat. Even though it was a Sunday I thought best get it checked. was quoted 2 thousand for a surgery which I thought seemed over the top, I was instantly offered a payment plan without even an explanation of what the cost were for. I asked if it was safe to take to my vet next day for a second opinion as the cat was not in any pain to which they didn’t seem happy about but agreed with a bill for $180 for the consultation and pain meds which the cat clearly didn’t need and also a condescending “good luck” as I walked out the door. My vet quoted $350 for the same procedure next morning and confirmed the cat was in no pain.
Hello @batts68, thank you for recently visiting AES Underwood.
We are glad you were able to have your cat CJ’s injury managed by your local vet, and hopefully, he is doing well now. I am sorry though that you were unhappy with the service you received during your visit with AES.
We always aim to ensure our clients fully understand charges and treatment options for their pets, so I am sorry that this may not have happened on thisread more
I had a very sick cat, unfortunately AEC couldn't help her with her dental emergency but definately took the time to help with medication and care until the next business day. All other services they provide is amazing and the staff are always so helpful, caring and welcoming. You can tell they all care about the pets that come into AEC.
I was appalled. I'm babysitting a dog which became very unwell. The receptionist told me to pay as if it was my dog or take it home to die. "We've been burned before so if you want finance you can take out vet pay". I had to agree to pay $1400 for initial testing and treatment. Absolutely disgusting. Where is the compassion and understanding. They told me to borrow off my family - my family doesn't know this dog. Just unacceptable on every level.
That's why it is mainly suggested people have pet insurance (i have seniors for my senior pet- over 10yrs) and most other places easy to get. Otherwise if you do bookings through Pawshake that covers insurance just in case unexpected instances occur - simple and easy. Don't blame the Vet.
Thankyou to all staff for looking after our Cavoodle when He had a bone stuck to the roof of His mouth. Your friendly efficient and caring manner put us all at ease. The excellent care enabled the bone to be dislodged without any medication or surgery so kept cost to the minimum. We were informed all the time as to how our dog was progressing. Thumbs Up from Us
Meant for it to be 5 STARS
If you take ur pet here be prepared for the exorbitant charges. The staff there have no people skills, and they clearly aren't in it for the love of animals. We took our sick dog there, after a quick assessment we were informed that she needed to stay overnight and have a multitude of test at an estimated cost of $1500 -$1900. But they also said the test might not show anything as it may be just a 24 hour virus.
When I questioned them on the necessity of all of the tests when is possibly just a virus their reply was "we can keep her on a drip overnight, do just the blood test and monitor her for $700. Or put her to sleep for $300."
There was no need to add that last option mate. We chose the $700 option, and said if she's not better after 24 hrs then we will get further tests done.read more