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This company is very misleading in my opinion! I was quoted $180 for a two point digital antenna over the phone, and the technician arrived within one hour! he started to sell me more such as: this house needs two Antenna's or you might need a bigger one for a better reception! However I've opted for the $245 one thinking it would be better! Mind you we've never had a problem with the old analogue one running two digital TV's for many years. the only thing was that the high winds we had , it broke a couple of receptors on it , so we wanted to update! The guy left after he mounted the Antenna outside& took my money of course!!!
We've lost the reception on one Channel & had a few issues with another! So I've decided to ring Gemma back to ask her to send him around to check.On three occasions that day, she was rude & dismissive of what i had to say and all what she said : i've passed the message& Jason will ring you back then she hangread more
Ridculous company with no idea about customer service. Rude and arrogant staff. Cannot commit to their appointments and after reschuedling twice still couldnt arrive on time to the point where i had to cancel and was hung up on by the rude office staff. This company has a lot to learn.
THIS IS THE WORST SERVICE THAT I HAVE EVER RECEIVED!! Do not deal with this company unless you want to lose money and be frustrated beyond belief.
Firstly, they sent out a junior technician who installed a medium gain antenna that we had purchased and after the $85 call out fee we had only 2 working channels (that were fuzzy)! I then called the "service' center (what a joke) who said they were sending out a more 'senior' technician and admitted that the first technician was junior. I was informed that the second technician would call beforehand but they never did and just showed up at our house. They explicitly stated that the first technician was junior and should NOT have installed the medium gain antenna and that they should have known from the surrounding houses and the arearead more