I really like the staff here and it pains me to give a poor review but considering the area they operate in, why not open hours more adapted to the local and businesses? Open 9:30 till 4pm except till 5pm on a friday. Great staff hampered by bad management decisions higher up at ANZ. Turn up at 3:50 and except to wait a long time.
It pains me to see how banks are constantly reducing customer service in order to fatten up the bottom line for shareholders. Anz has done away not only with Saturday openings which were a great idea but they also close now at 4pm like the dim dark old days. The net result of this is that the bank is always packed full of customers and waiting times are ridiculous!
Fantastic personal service with Saturday opening! I recently had a problem with my credit card and the staff was wonderful and got the problem sorted really quickly. Very helpful and also honest in offering useful tips. ANZ Falcon is also awesome for preventing fraud.