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I live in Sydney's West. I sent an online inquiry, requesting a quote. As 10 days later I didn't hear from them, decided to give them a call. They apologised and explained that they are understaffed and currently work only in City and Northern suburbs (rich areas, in other words). They couldn't even write a line to advise me of that, at least I'd look for another supplier.
I used Apex 12 months ago to install an air conditioner in one room and I found them prompt and efficient. They cleaned up after the job and tested the unit thoroughly - and the technician took the time to explain the new settings to me. I decided to call them back to quote another room and their service is still reliable, prompt and efficient. The technician called to let me know he was running a little early, he arrived well presented and gave me advice on 2 different brands. He was helpful and sent me a quote the next day. I got quotes from 2 other companies - one of which was a 'no show', the other turned up late without even a phone call.
**** WARNING **** Do not use this company.
We were quoted a $70 per hour maximum charge + any service costs. The technician came out and looked at our unit and advised they would need to come back for a repair. read more
We respect our customer's opinions and feedback, however, these comments are far from the actual occurrence. The author was quoted our standard rate and they agreed to proceed. The $170+GST included $80 call our out fee and $90 for the technician's first hour.
We have different payment options and in the author's instance, it was payment on delivery and as such they were informed. We try not to give verbal estimates, as they are sometimes wrongly interpreted.read more
I have all the emails from your company showing that what I have stated above is true and correct. You and your company are both unethical and give trademen a bad name... Yes we did end up going with another supplier, whom as matter of fact were slightly more expensive than you however, communicated effectively, and gave us a great service... I will continue to tell all that I know not to use your company.
I called them yesterday and booked an appointment to get a quote for my apartment in Pyrmont. The appointment was fixed between 12 and 1 PM. I changed my work meetings around this appointment and the guys never called or turned up on the day. Very unprofessional and unreliable.
I called Apex Air conditioning at very short notice for some emergency repairs to our restaurant refrigeration system. The service tradesman was very knowledgeable and understanding of my situation. The service work was carried out within a few hours saving me time and money. I would strongly recommend this great company.