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Terrible customer service. Do not use these guys. I had them install 3 air conditioning units at my place, my mum's place then my mother in law's place over the last 8 years. I have had them service all three units every year. This year, they serviced my unit at a cost of $400. Two weeks later I had an error on my panel, and when the technician came out he said, it was just a power surge and they had a lot of staff changes, so they should have told me over the phone to reset the powerboard to fix it. But since he was there, he had to charge me $205 for the callout. I was very angry as I had already paid $400 two weeks before. After calling multiple times (no one returned my calls or emails and I finally got through to the owner Damien Thurgood by chance), he refused to refund the $205.00 saying the technician denied the conversation had taken place. After being a regular customer for 8 years and referring others, I will NEVER use these guys again. Don't use them - tryread more
Arctic air recently performed an annual service on my air-conditioner and I would strongly recommend them to anyone. A very friendly & efficient receptionist took my call & booked the service and this was followed by a skilled & professional technician who arrived right on time. Highly recommended.