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I would not go near Ascot again. I rented a car Dec 2014 and it took three months to get my deposit back. Let's get this clear, there was no dispute over tolls or damage. It took Ascot months to return the deposit AFTER they confirmed no outstanding issues. It was so stressful, it became my part-time job almost, including weekly calls, e-mails and they were so rude. Finally went to Fair Trading who worked with Ascot to move things along.
My nephew from Brisbane wanted to rent a car while he was in Sydney for a work trip, I took him into Ascot Car Rental as I was happy with my rental, he rented a new corolla for 6 days and he was very happy with the deal offered, as I said if I receive good service I will recommend to other people, Ascot discounted a further 10% off the book rates, thanks guys.
Airport guru is the guy who runs Ascot car rentals because he also runs a park and fly near the airport
I rented a car back in August 2013, and since then I have been calling them and getting promises to get back my $400 insurance. More than 10 months has passed.
I went to NSW fair trading who tried to help, but was not effective.
Will raise issue with NSW Civil and Administrative Tribunal (NCAT).
I rented a car from Ascot Car Rental and didn't get my deposit back despite multiple requests and broken promises. I went to the NSW Civil and Administrative Tribunal via the internet, paid $38 and lodged a general complaint and by telephone told my story on the appointed date - no lawyers needed.
Ascot were ordered to refund my full $500 deposit immediately.
I received my $500 bond back immediately? Had no problems in that department.