As a new driver for ASN I know beyond doubt that we do our very best to accommodate every single booking. Unfortunately we are always trying to allow for the airlines being on time or early or late! We do truly do our best and from personal experience can say we have gone way out of our way despite the fact it may not be profit to make sure customers are getting to where they need to get to.
Im sure some can critic our service... but im also sure many can be grateful and most are simply thankful that we do what we do for a fair and honest price.
Thank you for your ongoing excellent service. This is, I think, now the fifth time I have booked ASN for travel to and from the airport. I rarely write comments but felt I just wanted to say
how great all the drivers are at ASN! Always looking after their customers by keeping them informed & taking care of them even under airline and traffic pressures. They are always efficient, friendly, polite and seem to enjoy their job and are nice to chat to.
The small details make a difference. I am
always happy to recommend your service.
Stay away from ASN I used them when we moved back to Sydney. I explained that I had luggage and a bike including dimensions and that I needed booster seats for my children we booked 3 people in total. On arrival we were first there, he struggled to get the bike in with the amount of passengers he had. The car seat was for a toddler so my my 8 year old had to travel without a seat. Luckily my other son was delayed in Singapore with his dad so was not with me as he would not have fit in the van or be able to travel safely on the shuttle. Not the best way to end a long trip from the UK. I paid extra for the bike to be in the shuttle and was one person down. The driver was fine but I would never use the company again.
Our first time using ASN and never will use their service again.
We had just come off a long flight with two kids and the last thing we would expect was to wait blindly for our transfer serivce. We had prepaid our transfer and were not given any details about our driver nor any indication on what time we should expect him. After a 40-minute wait, I decided to ring the office and to my disappointment, the gentlemen who wasn't in any way polite, claimed he had no idea who my driver was and how long we would have to wait. Now upon learning that from the office, that is a clear indication that they are not an organised service provider. In the end, we waited a very long 80 minutes!read more