I wouldnt use them again. In Feb 2019 i booked and paid in advance for 4 adults for pick up on a sunday evening. After waiting about 20min i called, as office was closed it just went to answer machine, i did try a couple more times without success. Driver was over 50min late, there was no excuse nor apology from the driver nor the office. Our travelling companions had further travel that day and this delay severly impacted them. I was very dissapointed and upset. I have found it is cheaper and more reliable to park and pay in P2, you get yourself home before ASN even arrive to pick you up.
As a new driver for ASN I know beyond doubt that we do our very best to accommodate every single booking. Unfortunately we are always trying to allow for the airlines being on time or early or late! We do truly do our best and from personal experience can say we have gone way out of our way despite the fact it may not be profit to make sure customers are getting to where they need to get to.
Im sure some can critic our service... but im also sure many can be grateful and most are simply thankful that we do what we do for a fair and honest price.
Thank you for your ongoing excellent service. This is, I think, now the fifth time I have booked ASN for travel to and from the airport. I rarely write comments but felt I just wanted to say
how great all the drivers are at ASN! Always looking after their customers by keeping them informed & taking care of them even under airline and traffic pressures. They are always efficient, friendly, polite and seem to enjoy their job and are nice to chat to.
The small details make a difference. I am
always happy to recommend your service.
Stay away from ASN I used them when we moved back to Sydney. I explained that I had luggage and a bike including dimensions and that I needed booster seats for my children we booked 3 people in total. On arrival we were first there, he struggled to get the bike in with the amount of passengers he had. The car seat was for a toddler so my my 8 year old had to travel without a seat. Luckily my other son was delayed in Singapore with his dad so was not with me as he would not have fit in the van or be able to travel safely on the shuttle. Not the best way to end a long trip from the UK. I paid extra for the bike to be in the shuttle and was one person down. The driver was fine but I would never use the company again.