Austin Computers has been supplying and supporting the computer needs of our customer since our establishment in 1996!
When you shop with Austin Computers you will choose from brand name computers and components at unbeatable prices. Lowest prices is just the beginning for your shopping experience at Austin, here are just a few more reasons as to why you should shop with us.
- We have the largest range
- We have established buying power to provide competitive ...read more
So delighted to receive great customer service from Justin this afternoon at Austin Computers. Justin was friendly, displayed great customer service skills and was more than happy to listen to our problem and solved the problem without any fuss. As long-time customer of Austin we left happy and will recommend Austin Computers again. Thank you.
TL;DR: Sales staff are great but the management in charge of warranty and returns won't look after you. Never buying here again. I've bought a few things from this store, laptop, office chairs, mice, cables etc. The laptop in question had a key cap come loose after a few months. The authorised repair service is in the eastern states so I called up Austin to claim warranty. Ming in the Returns department answered and told me to deal with the supplier directly. When I asked if I could drop it off he just repeated "deal with the supplier" leading me to believe that was the only option. He sounded very impatient and kept repeating that one line so I contacted the supplier. The supplier said I could ship it over myself or I could drop it off at the store, said that the store is legally required to process warranty claims. Not a good start. When I dropped it off, sales staff were lovely and understanding. The unit returned in two weeks however the issue wasn't fixed. I found the wholeread more
Firstly you need to talk to Dong Xie if you need any help with your pc/tablet/smart phones... he is like supertech dude and totally amazing! Serioulsy, I have been shopping at Austins for easily over a decade or two, wouldn't shop anywhere else. If I can think of the question, they will know the answer even if the info semds me to another shop! Love em.
Hi Terri, Thank you! We are glad to have been of service :)
My Lenovo was not starting so I took it right away to Austin Computers 10 minutes pass 5. I did not realize they're only until 5pm but the guys was so considerate. Still look at my laptop. Very friendly and helpful. Thank you!
Hi Oliver, Thank you for the lovely comments! It was a pleasure talking with you!