Unfortunately, this is our local post office. We have found the few staff we have had to deal with to be unhelpful and actually quite unpleasant.
Our last experience was the worst so far and was needlessly difficult.
All we had to do was lodge a package that had been processed online, but the staff serving us would not accept it, instead rudely insisting that it couldn't be done.
Yet when we took it to the next closest post office they were able to help us instantly!
Perhaps staffs at Australia Post could update their understanding of the services Australia Post offer.