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Extremely dissatisfied with the service provided by this company. I had a package picked up on a Wednesday to be delivered to Canberra from Sydney. After calling on Thursday to check progress I was told it was scheduled for delivery the next day, so I asked to have the package held at the depot for pickup, which I was told would not be a problem and the operator told me they would call back to confirm the depot address. After not receiving a call back by 11:30 Friday I called back thrice more, each time being promised a call back with the address. On my fourth call I refused a callback and was told that I could not be placed on hold by the operator, who after I explained why I would not wait for a callback put me on hold to wait for the another operator. When I finally got on to the operator I had been dealing with during previous calls that day I was informed that the package was still at their depot in Sydney at 15:30! I once again stated that I would need to pickread more