Welcome to Baby Train, your family owned baby superstore.
Founded in early 2010 following the arrival of our owners beautiful twins, Baby Train has been established to provide you with the best products, service and advice.
Baby Train caters for all the things that you as a new or existing parent may need. Our range which consists of cots, prams, car seats, strollers, high chairs, nappies, formula plus much more has been established to cater for the needs of any budget with quality and safety paramount.
Our staff members are for the most part exactly like you, they are parents who have been through the same experiences. They are here to share their knowledge to ensure you have the best experience possible when raising your most precious asset.
We welcome you to come visit us at our showroom located at 475 Warrigal Road Moorabbin or continue to shop right here online and we will deliver straight to your ...read more
Awesome service again from Baby Train. I've been a customer for many years now and have found each store consistently pleasant. The staff are always caring and the stores always have fantastic offers on car seats and prams which make buying during any time in the year a little bit sweeter. The staff are caring for your family and knowledgeable about the product ranges - Highly recommended!
I really enjoyed shopping at Baby Train. After being ignored at other baby shops I was actually overwhelmed at how friendly all the staff were. They had fantastic product knowledge & did a great package price. They gave practical advice & didn't try to sell me everything - which is just what I needed as I was so confused about all the baby stuff! I will definitely be getting everything from Baby Train & recommend it to everyone.
I purchased over $2000 from Baby Train while I was pregnant. I had purchased a baby capsule and hadn't planned on purchasing a car seat however the sales staff suggested I do. I wish I hadn't. My baby girl arrived healthy however after a month she was a bit "floppy" as the doctor said, however thought she would get better. After that we have had issue after issue and my baby has not improved much and is developmentally delayed. She can't sit or hold her head up amongst other issues. My husband passed by Baby Train to purchase something else and told Baby Train about her medical issues and that we required a rear facing car seat as she cannot sit in the forward facing car seat that we had purchased. He was advised that they would exchange the car seat for a rear facing car seat. So I travelled to Baby Train with the car seat that we had, over 30 kms from my house where I was told that they wouldn't exchange the seat as it was over 30 days sinceI hadread more
We appreciate your feedback in this matter. The car seat was purchased more than 1 year prior to returning it, which is well outside our 30 day policy. We here at Baby Train are certainly compassionate to our customers' needs as all of our management and staff have their own children and have faced the many challenges of parenthood.
We are sorry that this outcome was unacceptable for you - management did endeavour to return your friends call, however call went unanswered. We wish you and your family every health and happiness.
What a great and honest business! Baby Train's in-house carseat installer is very friendly and knowledgable. Adjusted two of my children's carseats and thoroughly explained what he did and how to maintain the seat belts correctly. To top this professional service off, the car installer gave us his service free of charge. It is rare to receive good old fashioned customer service like this in a quick fix, self-serve retail world. Will be recommending to all my friends! Thanks!
So interesting reading the comments below. There is something to be said about the extent a disgruntled person will go to, to overdo the drama to satisfy their inner sense of justice, but I feel no justice has been done here. My wife and I travelled a short distance from the local shop after 1 hour of not being approached for assistance, and receiving grumpy half distracted service at the front desk.
We arrived at Baby train to find a refreshing non-syndicate layout and were very quickly greeted by staff who immediately connected with our journey, and were obviously interested and/or sharing similar liferead more