I just bought a 4 pack of cheesy-mite scroll from this shop. The first scroll looked a bit burnt at the bottom but it wasn't until i got to the center i realised it was a total charcoal. i took it back to the store to be told that nothing can be done about this! These things happen. I cannot get another pack, i cannot swap for something else and I definitely wont be given a refund because that's their policy. Also, apparently i shouldn't have touched it with my fingers if i wanted a refund. Never going back to this or any other Bakers Delight again.