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Was in the shop this past Saturday afternoon to make a purchase (had been in the shop previously, and the sausage rolls were delicious). There was no one behind the counter when I arrived, but after a bit, a staff member came from the back of the store but was talking on the phone. I know they saw me, but didn't acknowledge my presence, turned around, went back in to the other room, leaned on the counter and continued their conversation. I would have still made the purchase had the staff member simply indicated they knew I was there and would be but a moment. That didn't happen, so I left. Very poor customer service. Hope they realize they aren't the only pie shop in town!
Gave the shop another try this weekend. Outstanding customer service this time. The staff behind the counter on Saturday was extremely polite and welcoming. Glad I went back!!
I finally found a bakery that sells the best bread ever, as well as their yummy range of cakes and pastries. They also sell great coffee, and being a fussy & big coffee drinker that I am, I have found one of the best coffees sold in Sydney. The staff are amazing and so friendly that it is no wonder that this place is always busy. There have been times I have been there on a Saturday morning to find people almost out the door! I go there literally everyday, and highly recommend these guys to everyone! You won't be disappointed with service, coffees, cakes, or the fresh bread they make on site.