I couldn't rave more about this company. I'm new to Ballarat and found myself having to move house without really knowing the best people to call. From the moment I started dealing with these guys they were kind, friendly and very profesional. I was nervous about the move day but was immediately put at ease by two profesional and respectful guys who worked so efficiently and looked after our stuff - no damage whatsoever!
Not surprised at all reading other reviews in various places!! Most of my items were damaged, one extremely badly, beyond repair. My fault hiring them in a way, as at the time of my move, whilst having a "top notch professional" website......absolutely no insurance. I should have checked. Lost a lot of money, just could not afford to replace many items, & needed to endure rude, illiterate responses to my emails. I would NEVER recommend them, and I would be very surprised if they are still trading. They probably are-good at strange conception of reality, questionable OH&S practices, lack of acceptable checking and reviewing of equipment and vehicles, patronisation and snubbing of customers. I actually did not feel like a customer after all was said and done. I was a depressed wreck for weeks afterwards.
We are under New Management and are the only fully credited Ballarat Removalist with The Australian Furniture Removals Association (AFRA) . We have worked hard to achieve and maintain the Associations standards. Our team are fully trained and experienced.
We are also fully insured and 99.9% of our customers are EXTREMELY happy and we know this ...because they tell each and every day :)
On our relocation to Ballarat from Surrey Hills, we decided to use the services of Ballarat Removals & Storage and are so pleased we did.
From our first telephone call with their courteous office staff to the completion of the job by their friendly and professional removalists, we experienced a
hassle free move.
They ran to time, charged the price which they quoted, (there were no hidden extras) and even provided us with tips before the move to save us money.
We would highly recommend Ballarat Removals & Storage to anyone wanting quality service and a stress free move.