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Thank you so much guys. I brought in bot my parents thinking we will end up with nothing since they are both diabetic and finding shoes is never easy. But you knew exactly what needs to be done and now 2 months later they can live without their shoes. Thanks to that lovely lady who served us with such pleasant and great attitude.
Went there from a referral. Terrible service, they were disinterested from the start and were not helpful or seemed to care about my difficulty in finding shoes to fit my orthotic and subsequent foot issues. Showed me all of 4 shoess and basically said that's it. Had the cheek to ask for a $65 consulting fee, when there was clearly no consulting. They are close to the hospital at Nth Shore, so get a lot of referrals. In other words they don't have to have customer service skills.
Have since found another shoe supplier who took time and actually helped me and didn't charge any consulting fee! Would not recommend at all.