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This is a web-based business. They provide fast, efficient service, exactly as promised on the website. They also have accurate, comprehensive product descriptions, so you are not left guessing like many other on-line stores. My order included both generic rechargeables and some specialised batteries, and the product was exactly as described. They actually made a picking mistake, but responded promptly (a real person!) and the exchange ended up in my favour. Recommended for their good range, good prices, prompt service, and personal response to any issues that might arise.