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If you enjoy dealing with shady international companies, dealing with fake customer service representatives and eventually having your money stolen, then this is the company for you! Please use Rebeelo or My Mobile if you want to be protected by Australian Consumer Law. Avoid.
Melbourne based “Becex Tech Australia” is a Rip off of a company, send faulty goods at top price then drag out the issue for months sending item back multiple times at cost to the buyer but the fault is not fixed. Refuse to replace or refund DO NOT buy from this company they have caused nothing but stress and financial burden, I now own a phone that continually turns itself off and paid $535 for a phone I can’t use! Disgusting Company- considering taking them to court!
Purchased a brand new phone in March - had some issues with it end of the month. Contacted them, was told to send back for repairs - 6-weeks went by and nothing, I followed up and they told me that the repair agent couldn't fix it and they were going to send it to another repair agent.
Several more weeks go by - I follow up (they never follow up with the client!) and I was told the repair item was damaged on route and they would need order another. Another 2 weeks go by, I finally get the phone back and it has major technical issues, part of screen now doesn't work, several native apps now don't work at all (messenger, Email!!).read more
I bought an ipad and quickly realised (same evening) that it was not what I needed. I emailed to cancel the order. They said it didnt leave warehouse for days, so i thought it would be fine. I emailed a few times including getting a ticket number on the site. Eventually they got back to me and said they would charge me a $35 admin fee because it had already been processed. So a warning to others to only order from this business if you are 100 % sure because they were ruthless and have made sure I will not buy from them in the future. I am giving 1 star because I paid $35 and received nothing. Pretty rude.