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I really have nothing positive to say about Bell and Brunt. I took my ring here for an appraisal and resize after a recommendation from a friend. I'm not sure where to start as the whole experience was disappointing.
Customer service was poor right from the start with staff paying little interest or attention. The staff member provided no assistance as I tried on the different ring sizes and were unable to find batteries for a torch to check the ring. They also advised they would not call when the ring was ready as this was not part of their service but that it would be ready on Wednesday.read more
If I could select a negative score I definitely would. PLEASE DO NOT BUY AN ENGAGEMENT RING FROM HERE! I came to this place on the day of my special engagement expecting them to at least say congratulations or have a smile, but instead gave me a ring that didn't fit and apparently couldn't be fixed. My partner spent alot on a special token of his love, and instead we were given a token that could not even be worn! They could not understand why I simply wouldn't be happy with a ring that I couldn't wear.....?!?! I don't even have the words to describe my extreme and utter disappointment and now only remember the disgusting experience I had in store that made me even cry on what should have been the most special day of my life. I will never forget or forgive the way I was treated in store.
Service seemed great but took my engagement ring back to be resized and the staff said they usually charge but would do for free and another staff came over and said no that'll be $50 so i paid it and said i'd pick it up in a week as i'm other end of town and parking was an absolute pain! Come 4 days later i called as was passing thru to see if could get it and it hadnt been started. The following day i got a call to say they'd not written down my size so were just going to guess for now. Went in to pick it up and ring was in plastic bag in envelope, and band had been thinned out even tho they swore it hadnt been and realised once i left im missing a diamond! So now yet another trip to town with parking and etc to get that fixed.
This is an amazing shop where you really do get value for money. I went in with a ring that I wanted made and they drew it up in seconds and knew exactly what I wanted. Extremely experienced and talented staff I cant recommend them enough. My husband and I bought my engagement and wedding rings there. Whenever I am in the city I pop in to have my rings cleaned and checked.
Totally agree. A wonderful shop, staff very knowledgeable - you actually get to speak to the jewellers themselves. I wouldn't go anywhere else for quality jewellery at great prices.