Terrible experience. Gave an important job, with clear instructions not to paint sections of polished metal. They not only lost a piece of my job (which they later found, but took 3 weeks to then paint) but they painted all over the polished metal I told not to touch.
Said they would fix it up. Strip it all back. Well got the pieces back and there is now paint bleed / run all over the areas that were not to be painted. And the polished metal is now is now anything but.
Going to take me days to try and restore.
No eye for detail. Obviously no one cares about the end product. Now further expenses will be required on my end.
I am responding because we do take great pride in our work and the delay as explained was due to the public holiday weekend, clearly out of our hands.
I also offered to strip the item for you to remove the paint bleed at my expense.
I strongly encourage you to give us another try and assure you of our best attention as always.