Bestjet.com is an online travel provider offering a large range of the cheapest flights with no booking & credit card fees if paid by Mastercard or Visa. With our call centre based in Australia we not only offer the best airfares but also great service.
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BestJet are appalling. We booked a flight, then had to cancel and asked for a refund. 'Sure' they said, wait 12 weeks. We waited and no refund came. After numerous phone calls and emails we either recieved no response or were told 'we'll be back in touch', or, 'the person you need to speak to isn't here right now'. We're now using 'appropriate channels' to pursue a refund. Google them and learn more. This company should be banned from operating.
I have the same problem.
Mate be very careful with this travel site . I booked a ticket for my daughter after her yr 12 graduation taking her for a holiday. 6 months in advance the ticket was booked and paid the airline cancelled that flight in July and I was not informed . I booked hotels and other travel destinations from London onwards when I went to the airport I was told that I am. It listed in the flight though the ticket was showing I am flying today. It took me 45 minutes to get through to the customer service agen in the phillipines who still insisted that my ticket was a valid ticket . Then after he made me hold and then said It was my duty to call the airline 48hours prior to departure as it is one of the fine print clause that u don’t see . The airline is Austrian airline they don’t have any office in Australia. The agent then gave me a doggy number through I said this can’t be any Australian number he insisted it is Melbourne office number to call as I have to contact the airline and confirmread more