I have never come across such a disfunctional company. The sales guy was great but from there it went donwnhill. The installer arrived at my home in a very aggressive mood was not happy about parking a few feet away from my front door, wanted me to take my car out of my garage so he could park in there. In the end I contacted the company and told them what was going on and the installer left without doing the job. I again contacted the company to find out what was going on and was advised they would call me back which they didnt.
I have contacted Baulkham Hills office and spoken to the staff there who really are not interested in their treatment of the client.
I would never recommend this company to anyone, do yourself a favour and avoid this company.
I've just asked one of their rwpa to leave my home. He opened with complaints about how hard he job was going to be. When I asked if he could do it or not he said no they can't. To which I said no point you staying them. He then proceeded to tell me how demanding fitters were, what the showroom should have done to tell him it was a hard job and so on. Swore at me and complained he'd driven a long way to see me. Won't be using them ever. Don't deserve my money.
I spoke to this company once on email to enquire about a quote, a second time to book in a measure and quote for a shower screen and wardbrobe and a third time to confirm the appointment. On none of these occasions was I asked if I had on site parking or told that this would be a requirement for the job. I delayed work in the morning to hang around for a person to show up who called me 15 minutes before they were meant to be at my place and told me they couldn't find a park and wouldn't be able to quote me because they wouldn't do the job without onsite parking. I've had my ENTIRE place renovated in the last three months, kitchen ripped out and a new one put in, floors done, bathroom completely demolished and redone, large appliances and all the materials for the bathroom dropped off (large pallets of tiles, vanity, shaving cabinet, toilet), electricians coming and going, plumbers working at my place all day, the kitchen installer working at my place allread more
Had a glass splashback installed by these guys recently, and was very happy with the quality of the work done and the service provided. The result looks fantastic - it fits perfectly and the colour we were advised to go with is good too. Would recommend this company to anyone looking for a nice finish.
Betta recently came to our house to measure up for, and then install some custom fitted cupboards for our new baby's nursery. We had left the whole project too late, but they were fantastic and fitted the work in as quickly as they could. The result looks great, and we were very happy with the friendly shop staff as well as the helpful crew who came to our home.