Big Rock Toyota

We had a positive experience with Big Rock Toyota staff including Ryan, Jake and Deb. The vehicle trade-in and cash transaction went smoothly. We would highly recommend Ryan (Used Vehicle Salesperson). Ryan is approachable, professional and not your typical 'pushy' Salesperson. Ryan listened to our family needs. The dealership had a play area for our 15 month old to enjoy while we signed the paperwork. Overall Big Rock Toyota staff were patient and listen to our needs. We have a complimentary service in four weeks with Big Rock Toyota...watch this space for an update.

I did gave them all receipts and docs for my regund anf talk to lady on complain department no response and no refund. Very very bad company to buy anything , its been more than a month

I am utterly disappointed with this company. My Girlfriend just bought a second hand car from a supposedly reputable company. She did not recieve the log book. Upon questioning, one of the stuff promised to contact the car owner for the log book and will follow up with her but did not do so after about a month. Furthermore, there was not any spare tyre in the car. She had to contact them herself and constantly follow up with them with no avail. In the end, she had to pay an extra $50 for them to generate a log book. In Conclusion, terrible compony, terrible service, Avoid at all cause. Buyers beware

also forgot to add that never deal with used car department salesperson . they are one of the worst sales people i ever seen in my life.

i bought toyota hiace van from them with the trust of toyota name but they send me without and manual also one tyre outside is not in depth . whis is not pass with the NSW rmS. THEY AGREE TO CHANGE TRE AND PAY FOR IT BUT NOW THEY ARE PLAYING UP FOR PAYING MONEY.

I RECOMMEND NOT TO BUY ANYTHING FROM THEM AFTER YOU BU THE WILL NOT PICK YOUR PHONE AGAIN . THE ARE REALL ANNOYING PEOPLE.