I find this store to have lovely staff. Except for one.. Who is so rude! Brook, change your attitude, it's not helpful nor welcoming, on both occasions I've had with you. She is bringing the store down. I'd be happy to not have to deal with her again. To the rest of the staff, keep up the good work!
its been years since i did a layby, and this week was my first attempt so i would have some goodies for the kids at christmas time ALL READY. however, upon asking for help with "gadgets" a very kind staff worker was amazing at offering their advice on how the new wiiU worked and what i would need to get set up. Although once deciding what i would buy and taking it to the layby counter, the staff working on the counter had no idea what they were doing. not to mention the screen that the customer is supposed to see did not work very well and was sooooo dark, i couldnt see what the total was nor could i see the items on the screen. i did mention to them, that i think the machine/screen is broken. they replied that it had been broken for some time now but hadnt been fixed. i questioned how the layby system in the store worked and what had to be paid and when, how long did they hold the items for and what happens if i decide by christmas time that i dont wantread more
I visited the this store with my 9 yo daughter who wanted to by a specific book. We were unable to locate the specific book she wanted on the shelf. There was a male staff member unpacking stock near by who we asked for help. He was very kind and polite and proceeded out to the store room to look for the book. He returned a few minutes later to advise us he was still looking and was going to check upstairs for us. He left us for another minute or so and to my daughter's delight he returned with the book we were looking for. This is not the first time a staff member from this store has gone out of their way to help me. Great store with fantastic customer service.