Black & White Taxis

Not impressed. Booked a taxi from Murdoch University to Perth Airport, and carefully explained the exact pick-up location and time. Got a call from the taxi driver just before the pick-up time saying he wasn't sure where to pick me up from. I asked where he was, but he broke off conversation with me to talk to some guy I could hear in the background. Next thing I know, the driver has rang off. I then rang Black and White cabs, and the operator said that according to their records, the taxi driver had already picked me up! So it looked as though the driver was approached by someone else halfway through my phone conversation with him, and picked the other guy up instead. The operator tried and failed to get through to the driver and then his supervisor, and said she could only offer to re-book, with no guarantee as to when the next taxi driver would arrive - not what you want to hear when you've got a flight to catch! Plus, the pick-up time the operator had for the ...read more

after ordering a cab and waiting half hour for it to arrive, i rang back the switch where, i was told the cab had gone to a completely different suburb in the wrong direction. having only caught a cab there 2 hours before and telling the switch person ( they answered my original request) my return address i was surprised as i spoke clearly. anyway the person on the switch who answered my second call in a dissinterested tone suggested it was my fault for waiting for half an hour before ringing them and then suggested i should have realised earlier there was a problem. I will never use this taxi service again just because of this person's attitude