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I cannot overstate enough the slack attitude of the staff at the front counter. This is not a one-off but an ongoing issue that no-one in authority wants to rectify. The ambivalence has got to the stage where our family has decided to forgo years of attending this practice and going elsewhere. The most recent appointment was the last straw. I attended the clinic about 12.15pm and, after waiting, more than 5 minutes for service simply sat down and waited. In a side room, at least 3 women were chatting and laughing and continued to do so when another patient entered. She, too, stood for several minutes and even asked if anyone was available. A staff member who usually answers the phone and wears a headset poked her head out and said words to the effect: "Someone will be out soon." So we both waited until my doctor, quite coincidentally, came down the hall, recognised me and asked me to come in. I complained to him about the constant lackadaisical attitude atread more