Blue Mountain Natural spring water is a fortunate gift given from nature.
The water originates in the pristine Sydney Blue Mountains National Park and naturally filters over the years through layers of 250 million year old sandstones to the springs.We pump it directly into the bottle at the source located 300 feet underground. There are no additives, no treatment and no contamination.
Our Fresh,Organic,Premium Quality Water is recognized and accredited by the Australian Bottled Water Institute (ABWI) and certified by HACCP. It has also passed the stringent guidelines for accreditation as a NSW Government ...read more
We were customers of Blue Mountains Spring Water for 19 years and the water was great as was the service. But we have sadly had to cancel our account and find another supplier. This company now has the worst customer service, they tell you nothing but lies. Worst of all, they just stopped delivering water to us this year and they won't tell us why. Every time we call we get told it will be delivered next Tuesday, or next Wednesday, etc. But it never is. How can you be in the business of selling water, if you refuse to sell water!!
This company changed ownership around November 2014. Since then the service has, well collapsed. I have been with them for over 10 years. The odd email advising changes with no follow up, no actual notification of schedule changes. We ended up being flooded with water bottles. Repeated phone calls with "Kate" achieved nothing. We closed account early February. 20 March 6 bottles (5 full 1 empty) are still waiting for pick up. Nothing is confirmed and emails are not responded to. As the bottles belong to them technically, we are now forced to advise by solicitor that no pick up in 7 days we will dispose of to cover ourselves. Checkout Nova (5star, cheaper), or Neverfail (Coca-Cola Amatil). Thank god we refused to subscribe to direct debit. Do not trust these people. Strike a rock and let the water flow from somewhere else.
This company has gone downhill pretty fast. I was a client of theirs since 2008 and up until December 2014, the customer service, pricing and communication was excellent.
It's my understanding that a management change took place toward the end of 2014. Emails were sent out to clients about rises in prices per bottles and then we were forced to sign upto scheduled deliveries in order to obtain a $1 discount. Further to this, we had to now place orders online, whereas before, we could simply call or email the customer service team to arrange aread more