Brandon Park Medical rooms are located on the lower level of the centre and are open 7 days a week. Please telephone the Brandon Park Medical Centre directly on (03) 9560 4455 to make an appointment.
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Very dissapointed with the attitude of the staff and the facility for not allowing me to use toilets. I had bad bruised knee after an accident and waiting to see a doctor with an X ray. I wanted to use the toilet badly and the staff refused saying its not working which is not true. They wanted me use the toilets in shopping cente even after explaining that I can't walk. I urge the management to take action to the attitude of the staff in the future.
Really poor service, allows patients with or without appointments to skip the queue, lost my wife's medical results and mucked up her name and lost her record meaning time wasted creating another record and then calling to find out what her results were as they lost it. Waiting times up to 2 hours with or without appointments, had to wait another 2 hours as they lost my wife's details and allowed others to skip the queue. If i could give 0 stars for rating i would.
EXTREMELY poor reception service.
I have booked appointments with this clinic countless times and practically 95% of the time I have waited for rediculous amounts of time that can go up to 2+ hours to see my doctor and on rare occassion if lucky, roughly 30-40 minutes. What is the point of booking in an appointment if it means you wont be seen at that time?
Also, a number of times I have witnessed other patients come in without appointments and be seen by a doctor almost instantly after dealing withread more
Very poor service and receptionist. Doctors are generally ok but often wait for ages to be seen. The longest I waited for 2 hours 5mins and the fastest was 40mins. I reckon due to those unprofessional receptionists, they are not triaging with appointments. People can go in before you even they have a later appt and seeing the same DR. The receptionists don't care the patients and how long you've been waited for. They better to be redundant in order to become a better quality clinic.