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Ive contacted them a number of times over the coming years with enquiries, change of address, administration, updates etc. Ive found the level of customer service quite professional, although at times Ive been provided with incorrect details or transferred to the wrong department for my enquiry. Overall, they have been really great. During the period in which they were promoting the shower head exchange to save water, I recall visiting the nearest location in Sunshine and the people were really great over the counter in providing the information and exchange without any issues.