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Terrible, terrible service! I placed and paid for a $310 product online only to be told that the product was not available as it was “discontinued”. I was promised a refund and have still not received it 10 days on. I have emailed several times just to be told they will “follow it up” but have not heard back. Disappointed they take money for such expensive items that are not even available and then still no refund after such a long period of time. I found the exact same product cheaper on another site and it was shipped and delivered in 2 days. Do not recommend this company at all!! Shop around and you will find better prices and better service.
In the end, it took almost a month, several emails from me (most were not responded to) and a paypal dispute to eventually get a refund.
APPALLING customer and after sales service
I recently purchased a product as a gift from this store for my sister. The product was difficult to assemble, initially didn't appear the same as the box and wouldn't start.
My sister phoned the store and was told abruptly and rudely that all faults are to be logged online as per their website and someone would get back toread more
Appalling. Sold a product that was faulty (they deny this) and refused to refund; kept trying to palm me off to the manufacture (which contravenes consumer law). Eventually Fair Trading was involved and ruled in my favour but they IGNORED them. Fortunately, I bought through PayPal and finally received the refund I was entitled to though them, against Bubs N Grubs’ will. The communication all the while was aggressive, unprofessional and at times threatening. Like everyone else on here and on Product Review has stated: AVOID.
1 star is bring generous. This is the worst customer service I have ever had. They wouldn’t exchange a faulty $16 thermometer without testing it. Their 4 sales staff sitting with no customers were too busy to test, said I had to drive all the way back to their store with my newborn once they had got around to it. Treated me like a lying criminal and they lost a $300 pram sale over it. Will never buy from there again.