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The store has a wide range of hardware items available and has reasonable prices. The aisles are not particularly well labelled and sometimes items can be difficult to locate. Staff are always friendly when you can find them, and offer helpful advice. The store can be somewhat cold in the winter although obviously the size of the building contributes to that. Use of the loading bay for big item purchases can be difficult and time consuming.
Customer service can be lacking however the range and prices are pretty good. If you don't mind wandering around what feels like a barn, you can find all sorts of DIY stuff in the one place. The sausage sizzles on some weekends are always an added bonus and they raise funds for community projects.