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They guarantee the part and say it is in good condition, only to find it is absolutely useless. Despite repeatedly being asked by us if the items are in good and usable condition we were told YES repeatedly. So you can imagine our surprise when we go to fit the part (daewoo air con compressor) and it is leaking all over the place. So we take it back with our receipt only to be told we don't do refunds but we will swap it for another working one. Alright fair's fair, we get the 'new' 'working' one home, leaking and bubbling worse than the first one. Call up and say look can we just have a refund to be bluntly told we don't do refunds.I will be opening a case against them with the ACCC and the OFFICE OF FAIR TRADING.