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This is a good store. It is a little out of the way which is both a pro and a con. For example, if you are at Westfield shops it is annoying to walk out of the center and all the way down to the store (long ago, pre renovations, it was located in the actual shopping complex which was very convenient) but if you arent already at Westfield you can avoid the hassle of center car parks, crowds e.t.c. and go straight there! The premise is large and they provide a good range of pet care products. I have always been happy with the level of service.