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The staff were to busy chatting with one another that they couldn't be bothered greeting us when we arrived. So, I'd say 2/5 for customer service. But their food always taste very delicious, although the banofee pie here didn't taste as fresh as the one from their Bridge St restaurant.
After reading about this place in the ABC's 'Delicious' magazine, my husband and I decided to venture there one night. The staff there were super busy but had time to be attentive and professional. Their extensive Italian a la carte menu was impressive - I would highly recommend their grilled eggplant and basil napoletana fusilli, which was just beautiful.