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I had a major surgery last week and have requested on three occasions prior to surgery date for a private room - rang admin office that I dropped my preadmissiin form, second, when Admission office confirmed details a day before surgery and third, on the day of surgery itself when I paid the hospital gap of $500. In those three occasions, I was assured that I will be in a private room and my health fund is a preferred partner of hospital. In the afternoon of the second day after my surgery, a nurse told me that they are now moving me to another room. She took my bags from cabinet, toiletries and books and loaded on top of my bed. I was wheeled in to a SHARED room. When I asked why I was moved there, the nurse told me that the room I was in is used for sleeping studies, just that. I felt that I was mistreated and disrespected as no one has told me prior to transfer. They have absolutely NO regard for my condition. My woe continued the following day. The morningread more
I can't fault the care I have just received in this hospital. The staff were all very nice, caring and professional. I would highly recommend this hospital to anyone. I did however, have a problem with the food. Not being a lover of mushrooms or tomatoes, I found a lot of the meals tended to use them and when I opted for the sandwich, twice, on the weekend because of the meal choice, I was given a stale sandwich with the meat on the turn.
Yesterday I had day surgery for the first time at this hospital. I have had this same surgery on several occasions over the past 10 years in both Shellharbour and Wollongong Private Hospitals. Campbelltown went beyond the patient care and service of either of those two hospitals. All staff from admission to discharge were professional, friendly and very caring. The whole process went smoothly. I wopuld recommend this hospital to anyone.
Had major surgery in April and was in hospital for 5 days.... this was my first personal hospital experience and I have to say I could not have asked for a better one. The staff were understanding and supportive. My needs were met straight away - I didn't have to wait. Food was great - although I didn't have much of an appetite. The only thing I could fault was the discharge - was sent to the front desk but it was closed due to it being a public holiday. I would recommend this hospital to others.