Cape Byron Removals is a family owned and operated business with 25 years of service experience. We now specialise in interstate moves, between Queensland, New South Wales and Victoria ; every 5 days .
- Direct Deposit
Opening Hours Detail
- Open Public Holidays
- Online Service
- Contact 24 hours
- Open 24hrs / 7 Days
- Appointments Available
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I would never move with this company again, nor will I be recommending this company to anyone. . Moved from Brisbane to Melbourne and on the day, they came with 8 hours late and when I tried to call, Simon told me they were experiencing mechanical difficulties with their truck. They said the same excuse when they failed to deliver my stuff on time.And I was once again let down by them. My boxes were damaged and my stuff was broken. after one week I realized that they forgot about one box and Simon refused to send it to me and when I I called him to follow up he was really rude to me, he shouts at me and hangs up the phone!! Moving is a stressful ordeal, but moving interstate and having to rely on these people just makes this process more stressful than it had to be.
Delay, Delays, Delays! These guys are very quick to try and grab your business. They come across being very professional and very communicable before you pay your deposit then they just disappear and your left wondering "Have I fallen for a scam?". I called two days prior to uplift date only to be told they were experiencing mechanical difficulties with there truck and our pick update was getting pushed back day. The day before our pick up date, I tried calling at least 5 times to find out what time they were coming. It wasn't until that evening I got a phone call from Simon telling me they were experiencing more delays and it would be another day's delay. As my partner flew up to do the drive with me from Brisbane to Melbourne and we were counting on the timeliness of these guys, we were once again let down. We had organised a family to let these guys in to pick our stuff up again. The day we were driving down we got another message telling us they wereread more
Hi NJM91 . IN January this year we had a major truck malfunction and rebuilt the entire engine which was completed 5th June . It was some weeks behind schedule and this did effect us and our Customers for a week or so after this restart of scheduled trips . It s the only major interuption to our fixed schedule in the last 8 years on the Melbourne run . Please contact us as i would like to make ammends whether financial or otherwise . We were not aware of any specific inconvenience to customers and would appreciate the opportunity to make it right . We are not quite sure who you are Many thanks The team @ Cape Byron Removals
Had Cape Byron Removals moved us from Melbourne to Brisbane - I have moved >12 times and this was the most flexible accommodating move ever. Very good to deal with and was able to meet all our needs. Great team to deal with and delivered at a very competitive price.
All starts very professional and suddenly it turns to like these guys are new in business. Both times not one time and at the time of pickup the guy turn up alone and you end up helping them because you have no choice but to help load stuff ... And most importantly to lure you in they quote less and then charge you for more saying the stuff is bigger size than they expected. Also they ask you to pay before delivery without showing you or explaining you why your stuff taken more space than expected .... So once you pay, it is almost impossible to contact them to get any explanation out it. I would not recommend them.
This business has contacted me. I am happy at least they have contacted in the end to discuss the issue and rectified this issue. And has shown intentions to take extra care of process to avoid the issues listed above.
My experience with Cape Byron Removals was completely stress free, reliable and very competitively priced!! The owner went above and beyond to help me work out how much space I would need on the truck and to accomodate my dates - he also helped to ease my nerves about such a major move! The whole process turned out to be a lot easier than I was expecting and I wouldn't hesistate to use this company again or recommend them to others !!!