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Although Carl is always busy (which is a good thing - if he had no customers, I'd be asking myself 'Why not?'), he always finds a suitable time to fit whatever job my car requires in, always lets me know what he has done and what will need doing next time. He is down-to-earth, and has often gone out of his way and beyond the call of duty to help. His prices are very fair - I couldn't buy items (radiators, starter motors, wiper motors etc.) cheaper myself (and yes, he lets me know what he paid for them). He has a great sense of humor - I recommend seeing what happens when you pay him completely in 50 cent pieces! :D That's why I keep going back - the service is great, the work is excellent and the personality is fantastic. :)