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My car was recently repaired at Carpenters and all I can say is that we received great service from the start. The staff were friendly, our phone calls were returned and the car was ready for pick up when they said it would be. When I had the car serviced my mechanic commented on how well it had been repaired and he said it was one of the best repair jobs that he had ever seen. I would highly recommend Carpenters to anyone who needed their car repaired!
I am overwhelmed by the level of customer care given at carpenter's! Not only did they fix my car perfectly after an accident, they went above and beyond to ensure I had a replacement car, AND without having to worry about a thing! They even bought the hire car TO ME!
A special thanks to Tony, who has restored the faith in customer service and genuine concern and detail to ensure I was happy! They even slipped me in to fix a problem unrelated to the accident after I had left, THE NEXT DAY! And it's christmas time! If I could rate 10 stars to review, I'd give 11!
Remember when reading reviews - The smallest of things ( that don't even matter ) can upset a customer.. That's easy to do in any business BUT, it takes a lot more effort and care to keep a customer happy! The best reviews are the hardest to get!read more
I was involved in a collision at La Trobe University and my car was towed to Carpenters. I ended up having to wait for the other party's insurance to pay for four months! During this time Tony was fantastic, giving amazing customer service. I really appreciated this as it was a really stressful time for me. I highly recommend dealing with Carpenters and will tell my friends!
Do NOT take your car to be repaired here! Save yourself the stress by getting another repairer!
They will tell you want you want to hear with their sales pitch. They will tell you they deal with all 'high end' prestigious cars and work with all the expensive dealerships.
What they won't tell you is that, they will delay your completion date.. Instead of a week, it will take three. They won't tell you that they got the worst customer service and won't return your phone call. They will not also tell you that your car will be returned unwashed, with spiders in it and paint where there shouldn't be!
Go somewhere else!
My VW Golf took a turn for the worse and copped some fairly bad damage - it was bent in the front-end and dented on more than three panels. Danny, Sam and team straightened it out and now it is as good as new. These guys are the real deal - I'm recommending Carpenters Body Works to my friends.