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I was in an accident in August. The tow truck drive was a delight to be with as he stayed with me until my partner could get me. He informed me that my car was going to Carperner body works and I was given a booklet with a phone number. I was told I would be in good hands. He was right. The next morning I received a phone call to confirm my car had arrived and that an assessment will be done in a few days. I was given updates on my repairs every week. I was reassured new car parts as my car is only two years old.
John was a pleasure to deal with having him call me weekly gave me peace of mind that my car was getting the treatment it needed without cutting corners.
I had issues with my insurance company which gave me a headache but having John, Karen and the tow driver by my side during the repairs gave me myread more
I recieved amazing customer service from start to finish. Karen, John and the team were simply outstanding. My car went in dirty and smashed and came out shiny and brand new. John kept me updated the whole time through the repair process. I was completely blown away by their professionalism and kindness. One happy customer :)
Just had my car repaired to perfection by John and his team. By perfection I mean an absolutely undetectable repair back to factory standard, with the most meticulous attention to the smallest detail. And it wasn't a Merecedes or Maseratti, it was my Hilux! From the moment you walk through reception you will see that Carpenters is not your average panel shop, all the staff and owners seem to be purely focussed on giving you the best experience possible. That's a rare thing these days but it's just what they do. They have achieved that for my me and my wife consistently over they past 3 occassions we've been lucky enough to go there.
My car was recently repaired at Carpenters and all I can say is that we received great service from the start. The staff were friendly, our phone calls were returned and the car was ready for pick up when they said it would be. When I had the car serviced my mechanic commented on how well it had been repaired and he said it was one of the best repair jobs that he had ever seen. I would highly recommend Carpenters to anyone who needed their car repaired!
I am overwhelmed by the level of customer care given at carpenter's! Not only did they fix my car perfectly after an accident, they went above and beyond to ensure I had a replacement car, AND without having to worry about a thing! They even bought the hire car TO ME!
A special thanks to Tony, who has restored the faith in customer service and genuine concern and detail to ensure I was happy! They even slipped me in to fix a problem unrelated to the accident after I had left, THE NEXT DAY! And it's christmas time! If I could rate 10 stars to review, I'd give 11!
Remember when reading reviews - The smallest of things ( that don't even matter ) can upset a customer.. That's easy to do in any business BUT, it takes a lot more effort and care to keep a customer happy! The best reviews are the hardest to get!read more