Amazing customer service, quick and efficient on the phone. The wood units that are supplied are top quality and very reasonable pricing. Installation guy is helpful and courteous and on time! Love how warm and cozy I am this winter. Would 100% recommend.
Frustration with fire spare parts! We are getting the "run around". Promised supply in 3/4 days but still waitng 2weeks later. Promised ring backs have never happened and they even seem to be annoyed at me for expecting better service!