After service, the plastic engine cover reported crack and they quoted us $123 to replace, we didn't go ahead. Wife told me when she checked engine oil level before service, the cover didn't have any crack. Service department claimed they didn't do it. This is definitely unacceptable, technician lied and didn't not take any responsibility for the damage done to the cover.
Engine cover was replaced with new one, all good.
Very satisfied with the service provided. They made it a pleasure to have my car serviced. As I live not far away from the workshop I made use of their courtesy bus and found the driver to be very friendly. The vehicle was handed back to me washed and vacuumed. I always recommend them to my family and friend
Today I happen to give my new mini bus for the first month complimentary service, the bus came back from service with dented door, scratches on the rear trail light corners and the best part the invoice said vacuumed and washed, unfortunately the bus not vacuumed till the time I pointed out to the service officer and the washing was incomplete. Informed the management, told they will call me tomorrow. Looking at all the problems, I feel someone handled my bus recklessly and purposely. It was NOT a MISTAKE or an ACCIDENT!!!! I have shown and to the management. I will wait till tomorrow and then decide on further steps. The biggest mistake I did was taking it there. I will NEVER ever leave my bus and walk away again !!!!! I assumed that they would do a job as authorized by TOYOTA. They proved that they are worst than the local workshops!!!
They have apologised and agreed to repair and repaint the part. I would take for repair one of these days.
Very Poor Servicing, 2 times taken care to them. 1st time for the major servicing 90k they did normal. and changed the wind screen wipers to new for extra cost, which does not fit properly,work properly, gives vibration sound when they turn on. 2nd time servicing, they noticed some vibration in alternator, saying it could be a bolt or threads of the bolt, which they did not do anything about it. and asked me to do re-book service to have a look again. what is the point of giving it to the company service when they cant do anything about it. Really disappointing.
Bought a used car from this dealer. Although we had only had the car for three months, took it in for a service before a big trip. The mechanic (my regular and trusted mechanic) found that the coolant was almost 100 per cent water and should have been changed at least six months prior. The 'full service', conducted by Chadstone Touota when we bought the car, failed to pick this up or to tune the transmission. Absolutely useless!