We are specialists when it comes to carpet cleaning, but we don't stop at carpets! We offer a complete solution for your home or business from rugs, upholstery, mattress cleaning and sanitising, professional window cleaning, duct cleaning, tile and grout cleaning and so much more.
Do not use them! Don’t trust them. After hearing their “the ones you can trust” $58 for 3 rooms advert on the radio I was quoted $135 to clean our carpets including rumpus after being very specific around what was involved, (which was also about the same as everyone else quoted), but was actually charged $392! Peter the manager was rude and unhelpful and said he would look into the matter, but never came back to me. They also write all your credit card information down on a piece of paper. Avoid!
NEVER USE THIS COMPANY!! We were quoted $460 and ended up paying $780. This was mostly due to the walls needing to be cleaned - something we had been specifically told was included in the quote. The cleaner that was sent was rude and refused to show us his ID. Unfortunately my female housemate was home and when she was told she had to pay this money upfront she felt she had no choice as she felt threatened by the cleaner who had started yelling at her when she questioned the price. When we called and complained, the manager told us he would get back to us and very soon after stopped taking our calls. This was a newly renovated and extremely well cared for house and we had been very specific about what needed to be cleaned as per our end of lease agreement. I don't know how this company is still in business and I could not recommend them less.
AVOID LIKE THE 2019 FLU SEASON!!!!!!!!!!
I was intimated and bullied into paying much more than initially quoted. When I told them I didn’t want to proceed the man told me “I’m not leaving you cant cancel the job, you have booked this time slot". I felt like I had no choice and was forced to pay more to make these guys leave my house.
I filled a formal complaint with the company and they offered a refund of the difference but they never paid us back. Apparently they “Forgot”.... for 8 weeks. This speaks volumes about the type of moral compass this company has.
I would never recommend this company to any females as they see an opportunity and exploit extra money! If I could give zero stars I would.
ADD 30% ON TOP OF WHATEVER HEAD OFFICE QUOTES! I don't have a problem with the quality of the clean, but don't acquire business using quotes that are so far from the price asked on the day. I would definitely advise against using this company. There are far fairer organisations and Cheap as Chips is definitely not one of them!
Cleaner arrived two hours late with no apology and would not accept the advertised $56 carpet steam clean deal I'd booked through their call centre (even though I only had two small bedrooms). Cleaner told many lies to try and justify overcharging. Dishonest, unprofessional and poor standard of cleaning. Do yourself a favour and AVOID this company!