We are specialists when it comes to carpet cleaning, but we don't stop at carpets! We offer a complete solution for your home or business from rugs, upholstery, mattress cleaning and sanitising, professional window cleaning, duct cleaning, tile and grout cleaning and so much more.
Cleaner arrived two hours late with no apology and would not accept the advertised $56 carpet steam clean deal I'd booked through their call centre (even though I only had two small bedrooms). Cleaner told many lies to try and justify overcharging. Dishonest, unprofessional and poor standard of cleaning. Do yourself a favour and AVOID this company!
The booking was made for 8am but on their system it was 9:15 - I was told I got it wrong!!! When you are leaving a house you book things with times, they were wrong.
I was quoted $300 so it cost nearly $550 - you can’t argue when they are there, I had to hand the keys back a couple of hours later and had to have the carpets cleaned right then.
The carpets are clean but the skirts have been left filthy...won’t be using these guys again.
Ripped off and have to re clean the areas they left filthy. When I challenged them I was told I should have called on the day, not a couple of days later!!! Rude and uncooperative staff in the call centre. Go to an independent cleaner, these guys aren’t cheap they are a rip off
If I could give less than 1 star, I would. Do not recommend using this company for end of lease cleaning or carpet cleaning. Advise one price over the phone, staff turn up and they double it while implying they're 'discounting their usual rate for you' and after all that they don't even do a completely satisfactory job. I have personally lodged complaints with the ACCC and CAV because of their lack of response to requests for a partial refund.
Terrible company. Definitely don't choose this company on the premise of a cheap clean - they will rip you off. Firstly they arrived late and were not at all apologetic. While they were cleaning the carpets in our rooms, we asked if they could also clean four small rugs at the same time. It was only after they had finished the "clean" that they informed my wife and I that each small rug cost more than an entire room! How ridiculous! I argued but ended up giving cash for the payment. The cleaner didnt know how to calculate GST so gave me a receipt which was a few dollars short of what was actually paid. When they left we noticed the carpet didn't even look any cleaner and didn't have that deodorised smell that we paid extra for....
Do yourself a favour and choose another company. These guys will rip you off.