Have a picture to share?
Upload it to help other users learn more about this business.
Been coming here for 3 years. Most recently my usual booked $35 trim for a bob hairstyle, turned in to being slumped $75 at the end of the service. I didn't have my hair washed, it was just spritzed with the water bottle and once the trim was finished the lady asked me if I wanted it dried off. I said no, but she insisted that it would better if I let her dry it off to show me how to style it. There was no mention that it was going to be an extra charge of $40. At the end of the service I went to pay and was slumped with $75 as a total. The owner interjected and said I was being charged that because I had a blow wave, but I never booked for that and that's not what the lady called it when she wanted to dry it off. I guess if they had been upfront that there was an extra charge, they know I would have declined seeing the dry off was going to cost more than the trim on it's own. I felt humiliated and deceived, but didn't argue as there were other customers in the shop. I hadread more
I am so upset. My colour looks awful even after trying to fix it. They did not listen to what I wanted and just made assumptions. I expressed my concern when it was in my hair which was ignored and then after it was done. They oy then tried to fix it but it is still nothing like I wanted. They then charged me for both lots of colouring as far as I can tell but by then I just wanted to get out of there. I will never go back.