With 40 years experience, a fleet of more than 15 fully equipped vehicles and honest upfront pricing (we give you the total cost of the job before we start), Chiswick Plumbing offers fast, exceptional service including:
- Water heaters
- Burst pipes
- Drain jet blasting
- Electric eel
- Taps & ...read more
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I called Chiswick Plumbing to fix a leaking dishwasher. They didn't fix it and charged $395.11 for "trying". Better off throwing money down the drain than calling Chiswick Plumbing. A different plumber identified and fixed the issue within half an hour.
Complaint now resolved.
I found Chiswick to be extremely overpriced. I was charged $540 to fix a leaking pipe which requires one inexpensive part. The plumber was only at my house for 1 hour! $540 for one hour! As for a detailed quote they promise before work begins...the quote that was given to my wife stated "repair leaking pipe in garden area". Avoid this company! Do yourself a favour and get someone else.
In front of bathroom was leaking so I called them to making a booking and they said call out fee is around $60 and the plumber who came to inspect he said $402 to exam what is causing problem. All he done is pressure test shower head and made little whole in toilet to check water is leaking . And it cost me $402 . Can you believe it!! Cost $402 what a rip off. I am so angry!!! Do not hire them to fix your bathroom ever again never in my life!!!! I am not lying and I mean it!!! If you want to waste your money!! You can hire them!!!
Thank you for taking the time to share your experience, it’s important for us to receive your feedback.
At Chiswick Plumbing we offer a call out fee plus cost of the job service, with the option to reduce the call out fee with our Service Maintenance Agreement. We performed a thorough investigation into your particular situation (for your confidentiality we can discuss offline) and provided a detailed quote for the solution to fix your leak and reduce the call out fee with the inclusion of the Service Agreement. We offer a transparent flat rate quote process where we can guide you through step-by-step visually using an iPad for clarification. We will happily discuss with you offline the breakdown of the investigation quote and the quote to fix your leak in the bathroom.
Unethical and pricy. The fridge magnet written with large letters 'FREE' inspection report. When I rang 1300552248 for a down pipe quote, the lady at the reception said it was $68 call out fee. When the plumber came and he asked for $72 because it was not cash. I rang the reception again to ask for the inspection report, the lady could not tell me what it was. So here you have $72 for nothing. When I asked the lady that I wanted a written feedback from the management and it never came. Don't go near them.
Thank you for taking the time to review your experience. At Chiswick Plumbing we offer emergency and maintenance plumbing services across Sydney and Wollongong. To enable us to find the required solution to your plumbing job, we send a plumber to your property to assess what work needs to be carried out. The plumber then guides you through the detailed costing of the job, once you have agreed to the price quoted we commence work.
We offer a Service and Maintenance Agreement for an annual price of $39.95 incl GST, this entitles the customer to various benefits including ‘no call out fee’ on local jobs during business hours and a free safety inspection. If you do not wish to take out the annual Service and Maintenance Agreement, we charge a call out fee of $68 +GST plus the cost of the agreed upon job.
Thank you for highlighting that we may not have made clear that the call out fee was exclusive of GST. We have rectified this internally and would be grateful if you could call us and we will happily refund you difference in recognition of a misunderstanding on our part.
Please contact us directly to give us the opportunity to discuss your needs, as your review is anonymous we are unable to reach out to you. Additionally, if you are a Service Agreement customer, we can book in your free safety inspection. Thanks again for sharing your experience with us and bringing to our attention the need to communicate more effectively in the future. Best regards, The Chiswick Team.