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very rude - in fact swears at you a bit, not competitive (when shopped around) and took me weeks to get hold of him. In fact I argued to get my compliance certificate to him saying to me "good luck, your job is a waste of time" when he knew I had a final inspection the next morning. would not recommend. Never returns phone calls, and loves to abuse you on SMS and on e-mail when he is not happy. Be very careful!